Conditions of Use

TERMS AND CONDITIONS

 

Order Cancellations

Orders are typically processed the same day, except for  Saturday, Sunday and Holidays. In the event that you wish to cancel your order, we ask that you contact us immediately to pull the order so you can receive a full refund. If your order has already been processed, charges incurred for shipping will apply.  

Back-orders

Due to the unpredictable nature of demand, it is impossible to control when an item runs out of inventory. If an item that you have ordered is on back-order, it will be shipped as soon as it is made available with no additional charges.

Order Error Policy

If you feel that an item was not included in your order please do the following immediately:

1.  Check the entire box and empty out packing
2.  Compare your invoice with the contents in the box

If you have determined that an item was not included in the order, contact us immediately and it will be sent without cost to you.

If you received an incorrect item, a return label will be sent to you upon notification. As soon as you receive the label, we ask that you make sure the package gets to the UPS immediately. If the package is not returned within 14 days, you will be charged for the shipping label.

 

Shipping Methods

Vitality and Wellness Center (VWC) makes every effort to ensure that products are delivered in a timely manner, and protection from irradiation during the shipping process is the utmost priority. After thorough research VWC has decided to use UPS as the default shipping method for all orders.

 
Free Shipping on Orders Over $300

FREE SHIPPING is offered on U.S. Domestic orders over $300 using the UPS Mail Service. Express Mail and UPS shipping is also available at an additional charge.

Exclusions From Free Shipping

Certain products are excluded from free shipping. If your order includes one or more of these products, shipping costs for the item(s) only will be calculated during checkout.

Delivery Errors or Delays

VWC has no control over the UPS delivery time frames. VWC makes every attempt to ensure your packages are delivered in a timely manner. If for any reason the UPS does not deliver the package as paid for, VWC will provide you the tracking number so you can locate your package. If you choose to cancel your order due to a shipping delay, you will be responsible for the shipping charges.

International Orders

Packages being shipped anywhere outside of the Continental U.S. will incur shipping charges based on the shipping method selected. We recommend that you research Customs policies in your country to determine approximate delivery time.  All international orders are final. No refunds will be accepted for any reason.

General Returns

If for whatever reason you wish to return your purchase, simply return it within 30 days. The product must be unopened, shipped via Priority Mail or UPS and include the original invoice. A 15 % restocking fee will be charged to your credit card.  

Returning Opened Products

We do not accept returned items that have been opened--NO EXCEPTIONS. Please make sure you are absolutely sure about your item(s) before you complete your order.

Shipping & Returns


Free Shipping on Orders Over $300

FREE SHIPPING is offered on U.S. Domestic orders over $300 using the UPS  Mail Service. Express Mail and UPS shipping is also available at an additional charge.

 

When Your Package Will Be Shipped 
 

All orders made before 12 p.m. (Pacific Time) are processed and shipped the same day, except for Saturday, Sunday, and Holidays.  Orders after 12 p.m. may or may not be processed, there is no guarantee. However, they will be shipped the following business day.

Delivery Errors or Delays 
 

VWC has no control over the  UPS delivery time frames. VWC makes every attempt to ensure your packages are delivered in a timely manner. If for any reason UPS does not deliver the package as paid for, VWC will provide you the tracking number so you can locate your package. If you choose to cancel your order due to a shipping delay, you will be responsible for the shipping charges. 

 

International Orders 
 

Packages being shipped anywhere outside of the Continental U.S. will incur shipping charges based on the shipping method selected. We recommend that you research Customs policies in your country to determine approximate delivery time; some countries can hold packages for several weeks. VWC is not responsible for packages kept in customs. All international orders are final. No refunds will be accepted for any reason.

Return Policy

Products must be returned via UPS within 30 days from the order date on the invoice, unopened.  A 15% restocking fee will be charged for these items. We do not accept opened products.

 

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